Premier Call Center Optimization

Successfully led and collaborated with a tri-site team to achieve successful project completion. Through effective communication and strategic planning, this collaboration ensured that all team members were aligned with the project goals and timelines. Developed and deployed measurement analysis tools. These tools were instrumental in enhancing the accuracy and efficiency of data interpretation, allowing the team to make more informed decisions. Reviewed the results and executed solutions derived from the analysis. This proactive approach not only addressed immediate challenges but also paved the way for continuous improvement and innovation within the project framework.